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Trusted by the UK’s Leading Security Firms

Robust, Reliable, and Responsive Software

Guaranteed 10 Year
Price Freeze

Trusted by the UK’s Leading Security Firms

Robust, Reliable, and Responsive Software

Guaranteed 10 Year
Price Freeze

Dedicated Server
Fast & Intuitive
Friendly Support

Quick Enquiry

Benefits of Tentacle for your Security Business

Streamline and accelerate event form processes

Our app forms are easy to implement and include integrated trigger-based solutions within each question asked to your guards.

Scale easily for business growth

With customisable dashboards and KPIs, your management can quickly identify problems before they arise. Your management staff will have their time freed up to tackle more growth opportunities.

A solution your guards love

With a user-friendly and robust app, your guard's morale will skyrocket and so will your overall compliance with policies and procedures.

Real-time, data-driven insights

With a modern reporting solution that connects with your CRM with your accounting systems, you know you can trust the data and make informed decisions quickly.

Schedule guards easily, no problem

With a streamlined solution, there’s no trouble with getting shifts scheduled accurately. Plus, guards can request holidays, view changes in shifts and accept jobs using the intuitive app.

Tentacle makes your customers happy

With the drudgery of manual KPI reporting out of the picture, your customers can simply log in to their dedicated site and download the data they need.

Streamline and accelerate event form processes

Our app forms are easy to implement and include integrated trigger-based solutions within each question asked to your guards.

Scale easily for business growth

With customisable dashboards and KPIs, your management can quickly identify problems before they arise. Your management staff will have their time freed up to tackle more growth opportunities.

A solution your guards love

With a user-friendly and robust app, your guard's morale will skyrocket and so will your overall compliance with policies and procedures.

Real-time, data-driven insights

With a modern reporting solution that connects with your CRM with your accounting systems, you know you can trust the data and make informed decisions quickly.

Schedule guards easily, no problem

With a streamlined solution, there’s no trouble with getting shifts scheduled accurately. Plus, guards can request holidays, view changes in shifts and accept jobs using the intuitive app.

Tentacle makes your customers happy

With the drudgery of manual KPI reporting out of the picture, your customers can simply log in to their dedicated site and download the data they need.

Team Scheduling

  • ⬢Smart Scheduling:
    Automatically assign staff to shifts using intelligent algorithms that consider various factors.
  • ⬢Holiday Exclusions:
    Ensure staff holidays and time off are factored into patrol schedules to avoid conflicts.
  • ⬢Preferred Hours:
    Accommodate employees' preferred working hours for better work-life balance.
  • ⬢Real-Time Notifications:
    Instantly notify staff when their shift/holiday requests are approved or denied.
  • ⬢Flexible Rescheduling:
    Easily adjust schedules to meet operational changes or unplanned absences.

Reporting Suite

  • ⬢KPI Monitoring:
    Track Key Performance Indicators (KPIs) across all sites in real-time for comprehensive oversight.
  • ⬢Customisable KPIs:
    Easily set up unique KPIs for each client site to suit specific operational needs.
  • ⬢Performance Tracking:
    Monitor and track performance metrics against incident reports and set goals.
  • ⬢Scheduled Reporting:
    Automate report generation and schedule them to run at specified intervals.
  • ⬢Data Visualisation:
    Gain insights with graphs and charts generated in real-time.

NFC, GPS & Geofence

  • ⬢NFC Tracking:
    Monitor the movement of security personnel between NFC checkpoints to ensure proper patrol coverage.
  • ⬢Geo-Fencing:
    Set virtual boundaries around client sites to restrict personnel to designated areas.
  • ⬢ Real-Time Alerts:
    Receive instant alerts when security personnel leave the geo-fenced zones.
  • ⬢Accurate Reporting:
    Generate precise location-based reports tied to security incidents or checkpoints.
  • ⬢Seamless Integration:
    Combine NFC tracking with GPS for enhanced security operations management.

Customer Portal

  • ⬢Read-Only Access:
    Encourage transparency while preserving full control over data.
  • ⬢Real Time Reporting:
    Provide clients with immediate access to Incident Reports and Occurrence Logs.
  • ⬢Licencing and Certification:
    Stay compliant by offering clients current information on licenses and certifications.
  • ⬢Secure Documentation:
    Receive and send files securely
  • ⬢Instant Contact:
    Message their account manager in real-time

CRM Software

  • ⬢Centralised Contacts:
    Manage all your business contacts—staff, clients, suppliers, and sites—in one unified platform.
  • ⬢Streamlined Operations:
    Easily access client and staff information for seamless day-to-day operations.
  • ⬢Enhanced Communication:
    Store communication histories with clients and staff for future reference.
  • ⬢Data Integrity:
    Maintain accurate, up-to-date records on clients and contacts with ease.
  • ⬢Scalable Solution:
    Grow your CRM usage as your business expands, ensuring long-term flexibility.

Customisable Dashboards

  • ⬢Real-Time Data:
    Provide staff with instant access to performance metrics and key operational data.
  • ⬢Dynamic Widgets:
    Customise dashboards with a variety of graph and data widgets to meet specific needs.
  • ⬢ Instant Reporting:
    Automatically generate reports for staff as soon as they log in for immediate insights.
  • ⬢Personalised View:
    Each staff member can tailor their dashboard to display the information most relevant to their role.
  • ⬢Comprehensive Overview:
    Get a bird’s-eye view of all critical company data on a single screen.

Roles & Subscriptions

  • ⬢Role-Based Access:
    Grant access based on job roles, ensuring staff have only the permissions they need.
  • ⬢Predefined Privileges:
    Quickly assign predefined privileges to new hires for streamlined onboarding.
  • ⬢Granular Permissions:
    Control access to files, reports, and screens down to specific user roles and responsibilities.
  • ⬢Admin Control:
    Admins can adjust user access rights and permissions anytime for enhanced security.
  • ⬢Secure Authorisations:
    Ensure all access changes are securely logged and authorised by the admin team.

Mobile App

  • ⬢Cross-Platform Compatibility:
    Available for download on both iOS and Android, the app supports your entire team.
  • ⬢Offline Mode:
    Capture data even when offline, syncing once a connection is restored.
  • ⬢Manager & Guard Features:
    The app offers tailored features for both security guards and site managers.
  • ⬢Push Notifications:
    Receive instant updates on security incidents, shift changes, and tasks.
  • ⬢Real-Time Data Sync:
    All data is synced with the server in real-time for accurate and up-to-date reporting.

Company Messaging

  • ⬢Centralised Messaging:
    Eliminate the need for third-party apps by integrating your company's secure messaging system.
  • ⬢Group Chats:
    Create groups for departments, teams, or entire company-wide discussions.
  • ⬢File Sharing:
    Send documents, images, and other files securely within the messaging platform.
  • ⬢Secure Communication:
    Messages are encrypted, ensuring safe and confidential communication.
  • ⬢Instant Notifications:
    Receive immediate notifications for important messages, tasks, and updates.

Task Workflow Management

  • ⬢Shared Workflows:
    Allow staff to share tasks and responsibilities across teams to improve collaboration.
  • ⬢File Sharing:
    Easily attach and share files directly within tasks to keep relevant information together.
  • ⬢Task Tracking:
    Monitor the progress of tasks in real-time and ensure deadlines are met.
  • ⬢Conversations:
    Discuss tasks in real-time to resolve issues and share insights effortlessly.
  • ⬢Optimised Workflow:
    Streamline task management and increase productivity with intuitive tools.

Staff Diary

  • ⬢Event Scheduling:
    Plan individual, group, or company-wide events, meetings, and tasks with ease.
  • ⬢Integration:
    Seamlessly integrate event schedules with other Tentacle modules for centralised planning.
  • ⬢Notification Reminders:
    Receive real-time reminders for upcoming events, tasks, or meetings.
  • ⬢Collaborative Calendars:
    Allow staff to share calendars with teammates for better coordination.
  • ⬢Custom Views:
    View personal, team, or company-wide calendars from a single, unified interface.

App Forms

  • ⬢Form Creation:
    Effortlessly design custom forms for your staff to fill out on the mobile app.
  • ⬢Data Collection:
    Collect valuable insights from field operations directly through the app.
  • ⬢Form Deployment:
    Deploy new forms instantly, ensuring your staff always have the latest versions.
  • ⬢Automated Reporting:
    Extract data from submitted forms to generate reports automatically.
  • ⬢Customisation:
    Tailor forms to meet specific operational needs or regulatory requirements.

Digital Asset Manager

  • ⬢Secure Cloud Document Storage:
    Protect and store both current and historical documents for easy access by staff and clients.
  • ⬢Role-Based Access Control:
    Access documents securely with permissions set by administrators.
  • ⬢Streamlined Uploading:
    Easily drag and drop to upload images or documents directly into the system.
  • ⬢Paperless and Efficient Solutions:
    Organise, track, and store documents online, reducing paper use and manual processes.

Subcontractor Administration

  • ⬢Streamlined Schedule Assignment:
    Quickly identify which guards are assigned to each subcontractor for better tracking.
  • ⬢Enhanced Efficiency with Linked Accounts:
    Tentacle offers real-time integration with subcontractors, allowing you to create shifts and have subcontractors fill them directly from their own accounts.
  • ⬢Work Order Management:
    Send work orders to subcontractors, ensuring they stay on top of their shifts.
  • ⬢Simplified Pro-Forma Invoicing:
    Easily generate subcontractor timesheets with the correct rates to accelerate the payment process.

Mail Master

  • ⬢Mass Emailing:
    Effortlessly design custom forms for your staff to fill out on the mobile app.
  • ⬢Scheduling:
    Set emails and SMS messages to be sent at scheduled times for timely delivery.
  • ⬢Templates:
    Create and save email templates to streamline repetitive communications.
  • ⬢Communication Logs:
    Track all sent messages to ensure they are delivered and received as intended.

Tentacle Features

  • ⬢Annotations
  • ⬢Subscriptions
  • ⬢Auditability
  • ⬢My ID
  • ⬢Payroll (Late 2024)
  • ⬢Invoicing (Late 2024)
  • ⬢HR Reporting (Late 2024)

Meet Jim

He is the general manager of a medium-sized security firm based in Glasgow. Transitioning to a new platform seemed daunting, especially when considering the hours it would take to manually transfer data, reconfigure client details, and train his staff.

Jim knew that any disruption could slow down their processes and affect service quality, so he was hesitant to even reach out for a consultation.

During the Adaptive Customisation stage, Tentacle would take care of transferring all the data, from employee records to client sites, without disrupting their workflow; including NFC tags and detailed forms that guards use daily.

This smooth experience reinforced Jim’s confidence in choosing Tentacle. Jim is happy.

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Tentacle (formerly ThunderBolt) is all-in-one solution for us - just wish we had found this sooner

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So easy to use, and it has everything I need

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We are a growing security company and Tentacle combined what I needed to manage

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This software actually works.

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We can get in touch with Tentacle (a human!) immediately

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Having a dedicated hosting (server I think?) means the app and system always run fast

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Friendly support - every. time.!!

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Meet Louise

The director of a small security firm. Her experience with her software provider had been anything but positive. Whenever issues arose, the support was practically non-existent, and when she finally managed to get through, the representatives often treated her and her staff like they didn’t know what they were doing.

After her first interaction with Tentacle’s support team, Louise was pleasantly surprised. Unlike her previous experience, Tentacle’s friendly staff were just a phone call, email, or chat away, and they actually listened. Real people answered her queries who genuinely understood her concerns and walked her through each step with patience and respect.

What stood out most to Louise was the personal attention she received from her dedicated account manager. Far from being treated like another number, she appreciated having a go-to person who respected her expertise, listened to her feedback, and made adjustments to ensure Tentacle fit seamlessly into their operations. Louise never felt talked down to—instead, she felt like a valued partner. Now, she and her team are confident and empowered, knowing that Tentacle’s support is not only available but genuinely invested in their success.

Rest Assured Your Tentacle Comes With Exceptionally Reliable Support

From day one, your staff will receive unparalleled support across all aspects of Tentacle, including comprehensive on-site training and access to an array of enhanced support resources.

  • Before going live

    Adaptive Customisation

    The way your business operates is unique, which is why we offer Adaptive Customisation when you purchase Tentacle. With Adaptive Customisation, our team will tailor Tentacle to precisely match the specific needs and requirements of your business.

    Your account manager and our senior analyst will work closely with your staff to understand your business processes, workflows, and objectives, ensuring Tentacle is customised to seamlessly integrate into your operations.

  • First month live

    Early Life Support

    The launch of Tentacle should be a pivotal moment for your business. So that is why we offer Early Life Support with every purchase of Tentacle. It is designed to provide you with fast assistance and expert guidance during this critical phase.

    To do this we will ensure enough Tentacle resources are available for:

    • ⬢Heightened support for any staff queries
    • ⬢Resolve any operational issues
    • ⬢Daily meetings with your account manager
  • Post going live

    Running Operational Support

    After your Early Life Support ends, Tentacle will provide a Running Operational Support service for your staff.

    Our phone lines are open between

    • ⬢Mon-Fri 9am to 5pm

    Email support is available between

    • ⬢Mon-Fri 9am to 5pm
    • ⬢Sat 10am to 3pm
    • ⬢Sun 10am to 1pm

    There is even a support window within the Tentacle system where any issues reported will raise a ticket with our super support team.

  • Always

    Tentacles TRIPLE-LOCK GUARANTEE

    At Tentacle, we are committed to delivering more than just software—we provide peace of mind. That's why we've developed our TRIPLE-LOCK GUARANTEE, offering three distinct layers of protection to every valued customer.

    1. Software Quality Guarantee:

    We guarantee that Tentacle Software will always meet and exceed the highest industry standards. You can trust that our solutions are built for reliability, performance, and continual improvement, ensuring top-tier quality at every stage.

    2. Satisfaction Guarantee:

    Your satisfaction is our priority. If you're not completely satisfied with your Tentacle purchase, we’ll work tirelessly to make it right. We stand behind our product, ensuring that it meets your business needs and expectations.

    3. Support and Security Guarantee:

    With Tentacle, you're not just purchasing software—you’re securing ongoing support and protection. Our customer service is top-notch, providing you with expert assistance whenever you need it. In addition, your data is safeguarded with the highest standards of privacy and security, backed by a warranty for long-term peace of mind.

    Our TRIPLE-LOCK GUARANTEE means that when you choose Tentacle, you’re choosing reliable, secure, and management software you can depend on today, tomorrow, and beyond.

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Affordable Software For Your Security Firm Pay For Management Users Only

  Tentacle Spark Tentacle Pulse Tentacle ThunderBolt Enterprise
 
Min 3 Management Users (billed annually)
Min 3 Management Users (billed annually)
Min 3 Management Users (billed annually)
 
No Cost Per Guard
No Cost Per Guard
  No Scheduling Fees
No Scheduling Fees
  Apple + Android Apps
Guard & Management App (Apple + Android)
  CRM Platform
CRM Platform
  Reporting Suite
Reporting Suite
  Guard Scheduling
Guard Scheduling
  Events / Dynamic App Forms
Events / Dynamic App Forms
  Universal Logs
Universal Logs
  Cloud Migration
Cloud Migration
  Staff Calendar
Staff Calendar
  Company Messaging
Company Messaging
  Task Workflow/td>
Task Workflow
  Digital Asset Manager
Digital Asset Manager
  Customisable Dashboards
Customisable Dashboards
  Subscriptions & Triggers
Subscriptions & Triggers
  Inventory Management
Inventory Management
  Customer Portal
Customer Portal
  Mail Master
Mail Master
  No Hours Customisation
No Hours Customisation 2 hours per month 6 hours per month Unlimited Unlimited
  Server / Hosting
Server / Hosting Low-Medium Medium-High Unlimited Choose from:
Low-Medium
Medium-High
Unlimited