He is the general manager of a medium-sized security firm based in Glasgow. Transitioning to a new platform seemed daunting, especially when considering the hours it would take to manually transfer data, reconfigure client details, and train his staff.

Jim knew that any disruption could slow down their processes and affect service quality, so he was hesitant to even reach out for a consultation.

During the Adaptive Customisation stage, Tentacle would take care of transferring all the data, from employee records to client sites, without disrupting their workflow; including NFC tags and detailed forms that guards use daily.

This smooth experience reinforced Jim’s confidence in choosing Tentacle. Jim is happy.

The director of a small security firm. Her experience with her software provider had been anything but positive. Whenever issues arose, the support was practically non-existent, and when she finally managed to get through, the representatives often treated her and her staff like they didn’t know what they were doing.

After her first interaction with Tentacle’s support team, Louise was pleasantly surprised. Unlike her previous experience, Tentacle’s friendly staff were just a phone call, email, or chat away, and they actually listened. Real people answered her queries who genuinely understood her concerns and walked her through each step with patience and respect.

What stood out most to Louise was the personal attention she received from her dedicated account manager. Far from being treated like another number, she appreciated having a go-to person who respected her expertise, listened to her feedback, and made adjustments to ensure Tentacle fit seamlessly into their operations. Louise never felt talked down to—instead, she felt like a valued partner. Now, she and her team are confident and empowered, knowing that Tentacle’s support is not only available but genuinely invested in their success.