Customer Support Solutions in Tyne and Wear

A Powerful Customer Support Solutions Platform for Tyne and Wear Businesses

Customer Support Solutions Tyne and Wear

Tyne and Wear, nestled in the northeast of England, stands as a metropolitan county renowned for its industrial legacy, dynamic cultural offerings, and breathtaking coastline. The county derives its name from the prominent rivers that have shaped its landscape and narrative over centuries, namely the Tyne and the Wear, both pivotal in its historical trajectory.

The pulsating core of Tyne and Wear resides in the vibrant city of Newcastle upon Tyne, where iconic bridges gracefully span the River Tyne. Here, visitors are greeted by a tapestry of historical marvels, including Newcastle Castle and the renowned Grey Street, celebrated for its exquisite Georgian architecture. The Quayside district pulsates with life, offering an eclectic mix of establishments ranging from bars and eateries to the avant-garde Baltic Centre for Contemporary Art.

Sunderland, yet another cornerstone of Tyne and Wear, proudly embraces its maritime heritage and flourishing cultural panorama. The Sunderland Museum and Winter Gardens stand as bastions of the city's legacy, while the National Glass Centre pays homage to its distinguished tradition of glassmaking. Along the stunning coastline, adorned with golden beaches and rugged cliffs, outdoor enthusiasts find an array of opportunities for activities such as walking, cycling, and indulging in water sports.

ThunderBolt Modules Available For Your Business

CRM Software in Tyne and Wear

With ThunderBolt CRM, your entire company contacts will be streamlined for your business's daily operations. Discover how ThunderBolt CRM will automate and centralise your staff, customer, leads, suppliers, and manufacturers efficiently. Tailor and enhance your company's interface and processes to align perfectly with your unique business needs. Experience improved conversions, enhanced supplier efficiency, and stronger staff connections through ThunderBolt's customisable CRM solution.

Team Scheduling in Tyne and Wear

Easily build daily schedules for your team. You will get complete clarity with ThunderBolt’s project management software which will be customised for your business. Assign jobs to staff members individually or in batches. Also you can auto assign jobs based on assignment tags such as postcode region. Your staff will simply download and use the ThunderBolt app to view and update their scheduled jobs.

Task Workflow Management in Tyne and Wear

Enhance your team's productivity through seamless collaboration. ThunderBolt promotes fluid communication among team members with it's eficient task management software. Your staff will be equipped to effortlessly share files, exchange insights, and maintain relevant conversations with each other. Give your company the power to elevate your team's productivity with our cutting-edge Task Workflow Management software. ThunderBolt presents a user-friendly solution that enhances organisation and workflow management.

Digital Asset Manager in Tyne and Wear

Simplify your company's digital asset management with effortless file organisation and seamless asset retrieval. Simplify the way you organise and locate digital assets with ThunderBolt's Digital Asset Manager. Utilise intuitive categorisation and customisable metadata tags to effortlessly find the files you require, whenever you need them. Save staff time through our refined asset management solution which allows inter-staff sharing and collaboration by tagging assets directly to customer records.

Reporting Suite in Tyne and Wear

Intuitive and integrated report management. ThunderBolt’s reporting suite is an interactive hub for both customer-facing and customer management reports. Run accurate customer and management reports to see how well different areas are performing. ThunderBolt will provide a more holistic way for you to report your organisation's data. The reporting suite will also provide an insight into your organisation’s business current state through your company's day to day operating activities.

Inventory Management in Tyne and Wear

Easily import your current inventory data using ThunderBolt's intuitive and integrated inventory management software. With ThunderBolt, you can start to keep track of your stock levels immediately and run accurate inventory management reports to see how well different items are performing. ThunderBolt will give you real time inventory management with fast inventory lookup. Your stock management will track, manage, and organise your stock levels, orders, sales, and deliveries. Maintain an optimal stock level, track goods during transport between locations, receive new items, manage warehouse processes and ensure your products are never out of stock.

App in Tyne and Wear

Your company will be provided with their own customised ThunderBolt app which will be available for your staff to download from Apple and Google app stores. The app comes packed with features that will help your staff work better. These include integrated staff notifications for events and also ThunderBolt’s staff messenger app. The app will also work offline and store data locally until the phone connects to the server. There is also Google Map integration and geolocation data capture.

Cloud Database Migration in Tyne and Wear

Seamlessly transition to ThunderBolt while safeguarding your precious data. When your company decides to switch to ThunderBolt, your existing data will be migrated over to the new platform. Your staff will experience minimised downtime and your company will not lose any historical reporting data. Experience a seamless cloud database migration with ThunderBolt Technology where our team will effortlessly migrate your data.

Company Messaging in Tyne and Wear

Your staff can now start using your own Company Messaging Software. This means they can stop using third party apps such as WhatsApp. ThunderBolt's company messaging software is equipped with an array of features to ensure a secure and safe communication environment for your staff. Features such as effortless document collaboration and seamless file sharing. Your staff will be able to seamlessly exchange messages, documents, images, and files within the messaging interface, while collaborating on projects.

Staff Calendar in Tyne and Wear

Experience real-time collaboration and updates for your organisation with ThunderBolt's efficient calendar management. Your staff will be able to book individual, group and company wide events on their calender. Also, individual ThunderBolt modules integrate seamlessly with staff calenders such as Mail Master. ThunderBolt's staff calendar software encourages effortless teamwork by enabling calendar sharing, invitation sending, and notification reception. Embrace ThunderBolt to elevate communication and drive efficiency throughout your organisation.

Client OnBoarding in Tyne and Wear

Your company can now create personalised onboarding programmes with ThunderBolt OnBoarding Software. Create customised onboarding forms using diverse question types and section headings along with bespoke branding. Keep track of partially filled onboarding forms from your dashboard. Once completed your staff can assign the form to an existing CRM contact or create a new one. With ThunderBolt OnBoarding software, you can enable your staff, clients and suppliers to easily and securely share important information.

Survey E-Forms in Tyne and Wear

Create and deploy surveys and questionnaires effortlessly with ThunderBolt E-Forms. Your staff will be empowered with advanced features including diverse question types, dynamic branching logic, real-time analytics, and real-time reporting. Our platform equips your company to skillfully manage surveys and extract valuable insights from gathered data. ThunderBolt's E-Forms software empowers your team with an array of question types, themes, and branding choices.

Mail Master in Tyne and Wear

Experience the power of ThunderBolt's Mail Master software which allows your company to streamline mass email & SMS management. Effortless send and schedule bulk emails and SMS messages to enhance your company's communications. Craft your emails using templates and effortlessly include links from ThunderBolt's E-Forms module. Your staff will be able to easily add CRM contacts to MailMaster campaigns from anywhere in the ThunderBolt platform. Feel confident to send bulk messages by relying on ThunderBolt's Mail Master software.

Server Hosting in Tyne and Wear

ThunderBolt can be hosted on your company's servers or, if you prefer, your platform can be hosted on one of our data centers. Our server team will install a high performance dedicated server with the latest cutting-edge hosting solutions that will deliver a high performance for your company. Unlimited traffic is free and fast, 1 Gbit/s bandwidth is available as standard. All of our servers come with RAID technology so that your business-critical data is safe and accessible when needed.

SoftwareComparison

ThunderBolt Software Vs SaaS Products Vs Custom Development

Typical SaaS
Software in
Tyne and Wear

Ridiculously Low Cost
  • Not customisable
  • Do not own the platform
  • Do not own the code
  • Do not own your data
  • Hundreds of thousands of staff from multiple companies using the same server’s bandwidth
  • At the mercy of the original developers staying in business

ThunderBolt
Software in
Tyne and Wear

Reasonable One Off Cost
  • System is already developed and tested
  • Add on a number of developed software solutions
  • Completely customisable
  • Integratable with third party services
  • APIs ready for your web developer
  • You own the platform
  • You own the code
  • You own your data
  • Only your staff using the server’s bandwidth
  • Migrate your current data
  • You can host on our server
CONTACT US

Custom Software Development in
Tyne and Wear

Ridiculously High Initial Cost
  • You will need to think of every feature you want developed
  • You will be responsible for testing the entire system
  • Only customisable at the time of development

Frequently Asked Questions in Tyne and Wear

  • ThunderBolt allows your business to run multiple business applications on a single powerful platform. This means that your data throughout all departments and applications remains in one central database.

  • Short answer: it is the best of both worlds. It is better to think of ThunderBolt as inbetween the two extremes of SaaS and Custom Software. With SaaS you are one of many people using the software which means that you do not own the IP or data. With Custom Software you have to start from scratch and this means high cost. With ThunderBolt, you own the IP and data plus you can customise modules and applications that have already been developed and tested.

  • Yes. Our team will work with you to ensure your ThunderBolt software is connected to all the third party apps you are currently using.

  • The data belongs to you. You have full control on where the data is hosted, who can access it and what methods can be used to analyse it.

  • There are many reasons ThunderBolt is better however you will find the biggest reason for choosing us is that the code and data will ultimately belong to you and your company . Also, you are not constrained by monthly license fees nor by the fact that your sensitive data is being held along with hundreds of other companies’ data. Finally the entire platform will be branded and customised for your company which in essence means that it will become one of your company’s most valuable assets.

  • Yes; and our marketing team will ensure you are kept up todate with the latest news and releases. At any time you can "bolt" on more applications with no downtime to your current software.

  • ThunderBolt belongs to you and of course if you want to stop using it, you can. All the data is still yours, residing on your server.

  • Yes; as part of the customisation process, our team will work with your company to ensure that all third party apps are connected.

  • This does depend on the level of customisation. However, we find that your company will be using the platform within 2-4 weeks of the design signoff period.

  • If you are happy with our proposal, then you will be assigned an account manager who will get you the first available development slot. The first step will be to begin to document the system in the form of functional document. This document once approved will ultimately act as a guide for our developers throughout the entire development cycle. Also, the completed system will be tested against the specs laid out in this document.

  • We are confident we can deliver a solution that will fulfil all your requirements thus ensuring that Tentacle and your company will enjoy working together for many years to come.

    To that end we will only ask for payment at “Testing Signoff” i.e. after complete development and when you have had a chance to use AND APPROVE the system. At any stage before this, you are free to walk away at no cost to yourselves.

  • Our goal is to keep you in the loop whilst we develop your system. To achieve this Tentacle Solutions will provide you with frequent updates sent by your account manager.

  • As your staff’s day to day operations grow and diversify so should your system. Tentacle Solutions will be on hand to offer solutions to your needs no matter how small or large the job may be.

  • Absolutely not! The advantage to selecting ThunderBolt is that you will be always be in control of your system’s code and I.P. This means you will be able to easily move your system to another provider / development company.

  • All our products come with a 3 year warranty. We also have a multi-tiered support team that will be ready to help you at any time.

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