Schedule Your Staff Your WayCustomise Your Remote Staff Management Software

Schedule Your Staff Your Way

Schedule Your Staff Your Way

Using ThunderBolt's Field Service Software you can stay in control 24/7 with your Agents/Engineers out on the Field with your own Command Center Software

Our Glasgow based team at Tentacle Solutions have developed a Service Engineers software application that your company can customise.

Customisable

Your command center platform will be designed uniquely for your company’s operations making the entire system immediately intuitive for your staff.

An Asset For Your Company

Your company will own all code and data meaning your field service command center software will become an asset rather than a liability.

Integrate Modules

Your company can seamlessly integrate with all other ThunderBolt applications keeping all data in one place.

"Fae" Glasgow

Your perfect solution begins with our experienced team of analysts, developers, designers and testers that are based in Glasgow, Scotland.

Customise for your business

Remove the noise and clutter that would ordinarily distract your staff. With ThunderBolt’s Field Service Software, you can choose the tools, dashboards and flows that your team will use. This means your staff are not forced to use unnecessarily complicated software. No longer will your staff have to juggle various systems, such as parts systems or customer management systems, to direct their field staff. With ThunderBolt, your staff can manage everything in one space that's optimised for your business. By getting rid of tedious workflows, your team will have more time to focus on the work that matters.

  • app based software for your field staff with a powerful desktop command center for your office staff
  • receive requests from field staff such as parts requests
  • multi-level managerial access based on your corporate structure
Customise For Your Business
Direct, Respond And Locate

Direct, Respond and Locate

Making sure your field staff have the right information is paramount for your business. With ThunderBolt’s Field Service Software, your office staff can create job lists for your field staff with all the information they will need. Your Field Staff can also respond with requests tailored for your business operations. For instance, if your field staff identify they need a part ordered, this can be easily requested on their app which instantly pings the office staff’s command center.

At any point your office staff can pinpoint the exact location of your sales staff. This allows your company to remain in control and allows all your staff to communicate and stay safe.

  • create and edit field staff job lists from the command center
  • team collaboration tools
  • calendar and schedule transparency
  • locate field staff for safety

Import your current data

ThunderBolt can consume your current data no matter how old or big it may be. Our elite team of data transfer staff will ensure that as much of your current data will be transferred over to the cloud platform. This means that your business does not need to sacrifice your legacy data when moving to a modern cloud-based ERP system. In fact, most of our clients will run both their current systems along with ThunderBolt for a short period of time to ensure a smooth transfer for their staff.

  • move your historical data over to ThunderBolt
  • ensure your staff can continue working from day one of using their new system
  • increased transparency and efficiency
  • keep control of your data
Import your current data

Frequently Asked Questions

  • ThunderBolt allows your business to run multiple business applications on a single powerful platform. This means that your data throughout all departments and applications remains in one central database.

  • Short answer: it is the best of both worlds. It is better to think of ThunderBolt as inbetween the two extremes of SaaS and Custom Software. With SaaS you are one of many people using the software which means that you do not own the IP or data. With Custom Software you have to start from scratch and this means high cost. With ThunderBolt, you own the IP and data plus you can customise modules and applications that have already been developed and tested.

  • Yes. Our team will work with you to ensure your ThunderBolt software is connected to all the third party apps you are currently using.

  • The data belongs to you. You have full control on where the data is hosted, who can access it and what methods can be used to analyse it.

  • There are many reasons ThunderBolt is better however you will find the biggest reason for choosing us is that the code and data will ultimately belong to you and your company . Also, you are not constrained by monthly license fees nor by the fact that your sensitive data is being held along with hundreds of other companies’ data. Finally the entire platform will be branded and customised for your company which in essence means that it will become one of your company’s most valuable assets.

  • Yes; and our marketing team will ensure you are kept up todate with the latest news and releases. At any time you can "bolt" on more applications with no downtime to your current software.

  • ThunderBolt belongs to you and of course if you want to stop using it, you can. All the data is still yours, residing on your server.

  • Yes; as part of the customisation process, our team will work with your company to ensure that all third party apps are connected.

  • This does depend on the level of customisation. However, we find that your company will be using the platform within 2-4 weeks of the design signoff period.

  • If you are happy with our proposal, then you will be assigned an account manager who will get you the first available development slot. The first step will be to begin to document the system in the form of functional document. This document once approved will ultimately act as a guide for our developers throughout the entire development cycle. Also, the completed system will be tested against the specs laid out in this document.

  • We are confident we can deliver a solution that will fulfil all your requirements thus ensuring that Tentacle and your company will enjoy working together for many years to come.

    To that end we will only ask for payment at “Testing Signoff” i.e. after complete development and when you have had a chance to use AND APPROVE the system. At any stage before this, you are free to walk away at no cost to yourselves.

  • Our goal is to keep you in the loop whilst we develop your system. To achieve this Tentacle Solutions will provide you with frequent updates sent by your account manager.

  • As your staff’s day to day operations grow and diversify so should your system. Tentacle Solutions will be on hand to offer solutions to your needs no matter how small or large the job may be.

  • Absolutely not! The advantage to selecting ThunderBolt is that you will be always be in control of your system’s code and I.P. This means you will be able to easily move your system to another provider / development company.

  • All our products come with a 12 month warranty. We also have a multi-tiered support team that will be ready to help you at any time.

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Industries We Serve

Security

A solution just for your security business; easily schedule your field staff, create custom forms to be filled, embed geo-locked apps onto your staff phones and discover key insights with our detailed reports.

Travel and Tourism

Achieve end-to-end operations management for your travel company. From organising your packages, communications with suppliers to creating detailed quotes and managing bookings.

Retail and E-commerce

A cloud-based solution will allow your company to easily track time and attendance, create and edit employee schedules, review timesheets, manage your ordering system and update your inventory in real time.

Health and Social Care

Your organisation is unique and so should be the software that helps run your day to day operations for your staff. We can help develop unique solutions for home and residential care services.

Engineering

Unfortunately the current plethora of SaaS options for engineering firms don’t quite tick all the boxes. Tentacle can develop a unique, future-proof system that will be unique to your company.

Public Sector

Public sector bodies have unique needs for licensing and procurement. ThunderBolt is a platform that can help you achieve your goals across co-operative and single agency contracts.

ThunderBolt Business Applications

ERP

ERP ERP

Your company needs an ERP solution designed to master your business’s and industry’s challenges.

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Project Management

Project Management Project Management

Get your staff connecting and collaborating on your unique company workflows from anywhere.

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Timesheet

Timesheet Timesheet

Get your staff working on the most important tasks and optimise how your teams spend their time.

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CRM

CRM CRM

Get your team to convert and work better whilst helping to create better bonds with your customers.

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