• Contact Us

Award winning software for your job management firm.

All in one, customisable solution.

Only pay for your management users. Your engineers/field staff go free!

Award winning software for your job management firm.

All in one, customisable solution.

Only pay for your management users. Your engineers/field staff go free!

Dedicated Server.
Fast & Intuitive.
Friendly Support.

Benefits of Tentacle for your Service Business

Streamline and accelerate event form processes

Our app forms are easy to implement and include integrated trigger-based solutions within each question asked to your staff working on sites.

Scale easily for business growth

Your management staff will have their time freed up to tackle growth opportunities. With customisable dashboards and KPIs, your management can quickly identify problems before they arise.

A solution your staff will love

With a user-friendly and robust app, your field staff's morale will skyrocket and so will your overall compliance with policies and procedures.

Real-time, data-driven insights

With a modern reporting solution that connects with your CRM with your accounting systems, you know you can trust the data and make informed decisions quickly.

Schedule jobs easily, no problem

With a streamlined solution, there’s no trouble with getting jobs scheduled accurately. Plus, staff can request holidays, view changes in jobs and accept jobs using the intuitive app.

Tentacle makes your customers happy

With the drudgery of manual KPI reporting out of the picture, your customers can simply log in to their dedicated site and download the data they need.

Team Scheduling

  • ⬢Smart Scheduling:
    Automatically assign staff to shifts using intelligent algorithms that consider various factors.
  • ⬢Holiday Exclusions:
    Ensure staff holidays and time off are factored into patrol schedules to avoid conflicts.
  • ⬢Preferred Hours:
    Accommodate employees' preferred working hours for better work-life balance.
  • ⬢Real-Time Notifications:
    Instantly notify staff when their shift/holiday requests are approved or denied.
  • ⬢Flexible Rescheduling:
    Easily adjust schedules to meet operational changes or unplanned absences.

CRM Software

  • ⬢Centralised Contacts:
    Manage all your business contacts—staff, clients, suppliers, and sites—in one unified platform.
  • ⬢Streamlined Operations:
    Easily access client and staff information for seamless day-to-day operations.
  • ⬢Enhanced Communication:
    Store communication histories with clients and staff for future reference.
  • ⬢Data Integrity:
    Maintain accurate, up-to-date records on clients and contacts with ease.
  • ⬢Scalable Solution:
    Grow your CRM usage as your business expands, ensuring long-term flexibility.

Customisable Dashboards

  • ⬢Real-Time Data:
    Provide staff with instant access to performance metrics and key operational data.
  • ⬢Dynamic Widgets:
    Customise dashboards with a variety of graph and data widgets to meet specific needs.
  • ⬢ Instant Reporting:
    Automatically generate reports for staff as soon as they log in for immediate insights.
  • ⬢Personalised View:
    Each staff member can tailor their dashboard to display the information most relevant to their role.
  • ⬢Comprehensive Overview:
    Get a bird’s-eye view of all critical company data on a single screen.

Customer Portal

  • ⬢Read-Only Access:
    Encourage transparency while preserving full control over data.
  • ⬢Real Time Reporting:
    Provide clients with immediate access to Incident Reports and Occurrence Logs.
  • ⬢Licencing and Certification:
    Stay compliant by offering clients current information on licenses and certifications.
  • ⬢Secure Documentation:
    Receive and send files securely
  • ⬢Instant Contact:
    Message their account manager in real-time

Reporting Suite

  • ⬢KPI Monitoring:
    Track Key Performance Indicators (KPIs) across all sites in real-time for comprehensive oversight.
  • ⬢customisable KPIs:
    Easily set up unique KPIs for each client site to suit specific operational needs.
  • ⬢Performance Tracking:
    Monitor and track performance metrics against incident reports and set goals.
  • ⬢Scheduled Reporting:
    Automate report generation and schedule them to run at specified intervals.
  • ⬢Data Visualisation:
    Gain insights with graphs and charts generated in real-time.

NFC, GPS & Geofence

  • ⬢NFC Tracking:
    Monitor the movement of field personnel between NFC checkpoints to ensure proper patrol coverage.
  • ⬢Geo-Fencing:
    Set virtual boundaries around client sites to restrict personnel to designated areas.
  • ⬢ Real-Time Alerts:
    Receive instant alerts when field personnel leave the geo-fenced zones.
  • ⬢Accurate Reporting:
    Generate precise location-based reports tied to field incidents or checkpoints.
  • ⬢Seamless Integration:
    Combine NFC tracking with GPS for enhanced field operations management.

Roles & Subscriptions

  • ⬢Role-Based Access:
    Grant access based on job roles, ensuring staff have only the permissions they need.
  • ⬢Predefined Privileges:
    Quickly assign predefined privileges to new hires for streamlined onboarding.
  • ⬢Granular Permissions:
    Control access to files, reports, and screens down to specific user roles and responsibilities.
  • ⬢Admin Control:
    Admins can adjust user access rights and permissions anytime for enhanced security.
  • ⬢Secure Authorisations:
    Ensure all access changes are securely logged and authorised by the admin team.

Mobile App

  • ⬢Cross-Platform Compatibility:
    Available for download on both iOS and Android, the app supports your entire team.
  • ⬢Offline Mode:
    Capture data even when offline, syncing once a connection is restored.
  • ⬢Manager & Staff Features:
    The app offers tailored features for both field staff and site managers.
  • ⬢Push Notifications:
    Receive instant updates on security incidents, shift changes, and tasks.
  • ⬢Real-Time Data Sync:
    All data is synced with the server in real-time for accurate and up-to-date reporting.

Company Messaging

  • ⬢Centralised Messaging:
    Eliminate the need for third-party apps by integrating your company's secure messaging system.
  • ⬢Group Chats:
    Create groups for departments, teams, or entire company-wide discussions.
  • ⬢File Sharing:
    Send documents, images, and other files securely within the messaging platform.
  • ⬢Secure Communication:
    Messages are encrypted, ensuring safe and confidential communication.
  • ⬢Instant Notifications:
    Receive immediate notifications for important messages, tasks, and updates.

Task Workflow Management

  • ⬢Shared Workflows:
    Allow staff to share tasks and responsibilities across teams to improve collaboration.
  • ⬢File Sharing:
    Easily attach and share files directly within tasks to keep relevant information together.
  • ⬢Task Tracking:
    Monitor the progress of tasks in real-time and ensure deadlines are met.
  • ⬢Conversations:
    Discuss tasks in real-time to resolve issues and share insights effortlessly.
  • ⬢Optimized Workflow:
    Streamline task management and increase productivity with intuitive tools.

Staff Diary

  • ⬢Event Scheduling:
    Plan individual, group, or company-wide events, meetings, and tasks with ease.
  • ⬢Integration:
    Seamlessly integrate event schedules with other Tentacle modules for centralised planning.
  • ⬢Notification Reminders:
    Receive real-time reminders for upcoming events, tasks, or meetings.
  • ⬢Collaborative Calendars:
    Allow staff to share calendars with teammates for better coordination.
  • ⬢Custom Views:
    View personal, team, or company-wide calendars from a single, unified interface.

App Forms

  • ⬢Form Creation:
    Effortlessly design custom forms for your staff to fill out on the mobile app.
  • ⬢Data Collection:
    Collect valuable insights from field operations directly through the app.
  • ⬢Form Deployment:
    Deploy new forms instantly, ensuring your staff always have the latest versions.
  • ⬢Automated Reporting:
    Extract data from submitted forms to generate reports automatically.
  • ⬢Customisation:
    Tailor forms to meet specific operational needs or regulatory requirements.

Digital Asset Manager

  • ⬢Secure Cloud Document Storage:
    Protect and store both current and historical documents for easy access by staff and clients.
  • ⬢Role-Based Access Control:
    Access documents securely with permissions set by administrators.
  • ⬢Streamlined Uploading:
    Easily drag and drop to upload images or documents directly into the system.
  • ⬢Paperless and Efficient Solutions:
    Organise, track, and store documents online, reducing paper use and manual processes.

Subcontractor Administration

  • ⬢Streamlined Schedule Assignment:
    Quickly identify which staff are assigned to each subcontractor for better tracking.
  • ⬢Enhanced Efficiency with Linked Accounts:
    Tentacle offers real-time integration with subcontractors, allowing you to create shifts and have subcontractors fill them directly from their own accounts.
  • ⬢Work Order Management:
    Send work orders to subcontractors, ensuring they stay on top of their shifts.
  • ⬢Simplified Pro-Forma Invoicing:
    Easily generate subcontractor timesheets with the correct rates to accelerate the payment process.

Mail Master

  • ⬢Mass Emailing:
    Effortlessly design custom forms for your staff to fill out on the mobile app.
  • ⬢Scheduling:
    Set emails and SMS messages to be sent at scheduled times for timely delivery.
  • ⬢Templates:
    Create and save email templates to streamline repetitive communications.
  • ⬢Communication Logs:
    Track all sent messages to ensure they are delivered and received as intended.

Tentacle Features

  • ⬢Annotations
  • ⬢Subscriptions
  • ⬢Auditability
  • ⬢My ID
  • ⬢Payroll (Late 2024)
  • ⬢Invoicing (Late 2024)
  • ⬢HR Reporting (Late 2024)

Meet Malcolm

Malcolm is the general manager of a medium-sized engineering company based in Glasgow that specialises in repair services. He was initially excited about the idea of transitioning to a new platform, but as the implementation date approached, he began to feel overwhelmed by the thought of manually transferring data and retraining his staff.

He feared that any disruptions could impact their ability to meet client demands. After some hesitation, he decided to consult with Tentacle.

During the Adaptive Customisation stage, we took the reins, managing the entire data transfer process seamlessly. We ensured that all essential information, from employee records to job sites, was migrated without interrupting ongoing projects. This thorough approach allowed Malcolm’s team to focus on their work. By the end of the transition, Malcolm felt empowered about the improvements the new platform would bring to their operations.

,,

Tentacle (formerly ThunderBolt) is all-in-one solution for us - just wish we had found this sooner

,,

,,

So easy to use, and it has everything I need

,,

,,

We are a growing security company and Tentacle combined what I needed to manage

,,

,,

This software actually works.

,,

,,

We can get in touch with Tentacle (a human!) immediately

,,

,,

Having a dedicated hosting (server I think?) means the app and system always run fast

,,

,,

Friendly support - every. time.!!

,,

Meet Claire

Claire is the director of a specialised company that repairs valves for nuclear plants. She had been eagerly anticipating the implementation of a new software, believing it would streamline their processes. However, her previous experiences with software providers left her feeling sceptical about the support she would receive.

From the outset, Claire encountered significant issues during setup, with the software not aligning with her company’s unique needs. When she reached out for help, she felt like just another ticket in the queue, receiving generic responses that didn’t address her specific challenges.

Fortunately, after switching to Tentacle, Claire experienced a remarkable change. Tentacle's team was proactive and genuinely invested in understanding her business. We arranged a series of personalised training sessions, tailored to her team’s workflow, which not only addressed their immediate concerns but also empowered her staff with the skills they needed to maximise the Tentacle's potential. Claire was particularly impressed by the collaborative relationship she developed with her account manager, who consistently checked in and provided valuable insights. With this newfound support, Claire felt a renewed sense of confidence in her team’s ability to thrive, knowing they had the backing of a dedicated partner.

Rest Assured Your Tentacle Comes With Exceptionally Reliable Support

From day one, your staff will receive unparalleled support across all aspects of Tentacle, including comprehensive on-site training and access to an array of enhanced support resources.

  • Before going live

    Adaptive Customisation

    The way your business operates is unique, which is why we offer Adaptive Customisation when you purchase Tentacle. With Adaptive Customisation, our team will tailor Tentacle to precisely match the specific needs and requirements of your business.

    Your account manager and our senior analyst will work closely with your staff to understand your business processes, workflows, and objectives, ensuring Tentacle is customised to seamlessly integrate into your operations.

  • First month live

    Early Life Support

    The launch of Tentacle should be a pivotal moment for your business. So that is why we offer Early Life Support with every purchase of Tentacle. It is designed to provide you with fast assistance and expert guidance during this critical phase.

    To do this we will ensure enough Tentacle resources are available for:

    • ⬢Heightened support for any staff queries
    • ⬢Resolve any operational issues
    • ⬢Daily meetings with your account manager
  • Post going live

    Running Operational Support

    After your Early Life Support ends, Tentacle will provide a Running Operational Support service for your staff.

    Our phone lines are open between

    • ⬢Mon-Fri 9am to 5pm

    Email support is available between

    • ⬢Mon-Fri 9am to 5pm
    • ⬢Sat 10am to 3pm
    • ⬢Sun 10am to 1pm

    There is even a support window within the Tentacle system where any issues reported will raise a ticket with our super support team.

  • Always

    Tentacles TRIPLE-LOCK GUARANTEE

    At Tentacle, we are committed to delivering more than just software—we provide peace of mind. That's why we've developed our TRIPLE-LOCK GUARANTEE, offering three distinct layers of protection to every valued customer.

    1. Software Quality Guarantee:

    We guarantee that Tentacle Software will always meet and exceed the highest industry standards. You can trust that our solutions are built for reliability, performance, and continual improvement, ensuring top-tier quality at every stage.

    2. Satisfaction Guarantee:

    Your satisfaction is our priority. If you're not completely satisfied with your Tentacle purchase, we’ll work tirelessly to make it right. We stand behind our product, ensuring that it meets your business needs and expectations.

    3. Support and Security Guarantee:

    With Tentacle, you're not just purchasing software—you’re securing ongoing support and protection. Our customer service is top-notch, providing you with expert assistance whenever you need it. In addition, your data is safeguarded with the highest standards of privacy and security, backed by a warranty for long-term peace of mind.

    Our TRIPLE-LOCK GUARANTEE means that when you choose Tentacle, you’re choosing reliable, secure, and management software you can depend on today, tomorrow, and beyond.

Download our latest brochure
DOWNLOAD

Affordable Software For Your Job Management Firm Pay For Management Users Only

  Tentacle Spark Tentacle Pulse Tentacle ThunderBolt Enterprise
 
Min 3 Management Users (billed annually)
Min 3 Management Users (billed annually)
Min 3 Management Users (billed annually)
 
No Cost Per Field Staff
No Cost Per Field Staff
  No Scheduling Fees
No Scheduling Fees
  Apple + Android Apps
Field Staff & Management App (Apple + Android)
  CRM Platform
CRM Platform
  Reporting Suite
Reporting Suite
  Field Staff Scheduling
Field Staff Scheduling
  Events / Dynamic App Forms
Events / Dynamic App Forms
  Task Workflow
Task Workflow
  Digital Asset Manager
Digital Asset Manager
  Staff Calendar
Staff Calendar
  Universal Logs
Universal Logs
  Cloud Migration
Cloud Migration
  Customisable Dashboards
Customisable Dashboards
  Company Messaging
Company Messaging
  Customer Portal
Customer Portal
  Subscriptions & Triggers
Subscriptions & Triggers
  Inventory Management
Inventory Management
  No Hours Customisation
No Hours Customisation 2 hours per month 6 hours per month Unlimited 10 hours
  Server / Hosting
Server / Hosting Low-Medium Medium-High Unlimited Choose from:
Low-Medium
Medium-High
Unlimited