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Robust, Reliable, and Responsive Software for Job Management Firms

Dedicated Servers for Your Engineers

Only Pay for Management Staff Unlimited Engineers!

Robust, Reliable, and Responsive Software for Job Management Firms

Dedicated Servers for Your Engineers

Only Pay for Management Staff Unlimited Engineers!

Dedicated Server
Fast & Intuitive
Friendly Support

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Benefits of Tentacle for your Service Business

Streamline and accelerate event form processes

Our app forms are easy to implement and include integrated trigger-based solutions within each question asked to your staff working on sites.

Scale easily for business growth

With customisable dashboards and KPIs, your management can quickly identify problems before they arise. Your management staff will have their time freed up to tackle more growth opportunities.

A solution your staff will love

With a user-friendly and robust app, your field staff's morale will skyrocket and so will your overall compliance with policies and procedures.

Real-time, data-driven insights

With a modern reporting solution that connects with your CRM with your accounting systems, you know you can trust the data and make informed decisions quickly.

Schedule jobs easily, no problem

With a streamlined solution, there’s no trouble with getting jobs scheduled accurately. Plus, staff can request holidays, view changes in jobs and accept jobs using the intuitive app.

Tentacle makes your customers happy

With the drudgery of manual KPI reporting out of the picture, your customers can simply log in to their dedicated site and download the data they need.

Streamline and accelerate event form processes

Our app forms are easy to implement and include integrated trigger-based solutions within each question asked to your guards.

Scale easily for business growth

With customisable dashboards and KPIs, your management can quickly identify problems before they arise. Your management staff will have their time freed up to tackle more growth opportunities.

A solution your guards love

With a user-friendly and robust app, your guard's morale will skyrocket and so will your overall compliance with policies and procedures.

Real-time, data-driven insights

With a modern reporting solution that connects with your CRM with your accounting systems, you know you can trust the data and make informed decisions quickly.

Schedule guards easily, no problem

With a streamlined solution, there’s no trouble with getting shifts scheduled accurately. Plus, guards can request holidays, view changes in shifts and accept jobs using the intuitive app.

Tentacle makes your customers happy

With the drudgery of manual KPI reporting out of the picture, your customers can simply log in to their dedicated site and download the data they need.

Your System can be Tailored to your Day to Day Operations

Custom and Streamlined Event Workflows

Design and manage event reporting with bespoke forms, tailored questions, and end-to-end process flows that match your unique needs.

Process Automation

Automate and coordinate tasks, procedures, and notifications to keep operations running smoothly and efficiently.

User Roles

Define user permissions and ensure the right teams have access to the tools and features they need—nothing more, nothing less.

Smart Assignment

Assign tasks dynamically to individuals or teams based on priority, ensuring the most effective and timely responses.

Real-Time Notifications

Deliver critical updates with instant, automated alerts via push notifications, emails and system messaging.

Collaborate Better

Enable seamless collaboration with comments and notes to capture and share essential insights and decisions.

Task Management

Organise, plan, and track tasks with precision to ensure actions are completed on time and deadlines are met.

Multimedia & Evidence Uploads

Attach media of any size directly to events from any device to support investigations.

Evidence Management

Securely collect, track, and manage evidence in a centralised system, ensuring compliance and integrity.

Customer Reporting

Offer a professional customer portal to allow your clients to view their processes, from responses and reports.

Proactive Compliance

Schedule and conduct compliance activities, audits, and risk assessments as part of your response strategy.

Transparent Audit Trail

Access a clear timeline of all updates, actions, and activities performed on any event for complete transparency.

Advanced Search Tools

Find what you need fast with powerful filtering and customisable query tools that streamline data interrogation.

Insightful Analytics

Find the data sets you need quickly with our easy to use dashboards with key metrics, charts, and maps and start to visualise and analyse performance and trends.

Seamless Sharing

Share documents securely across teams and clients with our integrated digital file manager system.

Intuitive & User-Friendly Design

Empower your team with a platform that’s simple to use, making it fast and effortless to report and manage critical events.

Dedicated Server for your company

Our Enterprise level platform means only your staff use the server’s bandwidth so that they can get on with their job without worrying about server delays.

Fully Configurable & Customisable

This is not a SaaS platform - our team will customise the system to suit your company’s day to day operations.

Global Accessibility

Access and deploy the platform anywhere, with secure cloud infrastructure designed for teams of any size.

Unified Data Dashboard

Gain complete visibility by analysing all your data in one centralised platform, ensuring you never miss a detail.

Crisis Management & Investigations

Business confidence with seamless crisis management using our instant reporting for clients and police.

Shift Assignment Management

Prioritise and assign tasks to individuals or teams based on urgency for the most effective resolution.

Integrated Mapping Tools

Visualise events, threats, and nearby locations with real-time geographic mapping.

An All-In-One Cloud Based Platform

Team Scheduling

  • ⬢Smart Scheduling:
    Automatically assign staff to shifts using intelligent algorithms that consider various factors.
  • ⬢Holiday Exclusions:
    Ensure staff holidays and time off are factored into patrol schedules to avoid conflicts.
  • ⬢Preferred Hours:
    Accommodate employees' preferred working hours for better work-life balance.
  • ⬢Real-Time Notifications:
    Instantly notify staff when their shift/holiday requests are approved or denied.
  • ⬢Flexible Rescheduling:
    Easily adjust schedules to meet operational changes or unplanned absences.

Reporting Suite

  • ⬢KPI Monitoring:
    Track Key Performance Indicators (KPIs) across all sites in real-time for comprehensive oversight.
  • ⬢Customisable KPIs:
    Easily set up unique KPIs for each client site to suit specific operational needs.
  • ⬢Performance Tracking:
    Monitor and track performance metrics against incident reports and set goals.
  • ⬢Scheduled Reporting:
    Automate report generation and schedule them to run at specified intervals.
  • ⬢Data Visualisation:
    Gain insights with graphs and charts generated in real-time.

NFC, GPS & Geofence

  • ⬢NFC Tracking:
    Monitor the movement of security personnel between NFC checkpoints to ensure proper patrol coverage.
  • ⬢Geo-Fencing:
    Set virtual boundaries around client sites to restrict personnel to designated areas.
  • ⬢ Real-Time Alerts:
    Receive instant alerts when security personnel leave the geo-fenced zones.
  • ⬢Accurate Reporting:
    Generate precise location-based reports tied to security incidents or checkpoints.
  • ⬢Seamless Integration:
    Combine NFC tracking with GPS for enhanced security operations management.

Customer Portal

  • ⬢Read-Only Access:
    Encourage transparency while preserving full control over data.
  • ⬢Real Time Reporting:
    Provide clients with immediate access to Incident Reports and Occurrence Logs.
  • ⬢Licencing and Certification:
    Stay compliant by offering clients current information on licenses and certifications.
  • ⬢Secure Documentation:
    Receive and send files securely
  • ⬢Instant Contact:
    Message their account manager in real-time

CRM Software

  • ⬢Centralised Contacts:
    Manage all your business contacts—staff, clients, suppliers, and sites—in one unified platform.
  • ⬢Streamlined Operations:
    Easily access client and staff information for seamless day-to-day operations.
  • ⬢Enhanced Communication:
    Store communication histories with clients and staff for future reference.
  • ⬢Data Integrity:
    Maintain accurate, up-to-date records on clients and contacts with ease.
  • ⬢Scalable Solution:
    Grow your CRM usage as your business expands, ensuring long-term flexibility.

Customisable Dashboards

  • ⬢Real-Time Data:
    Provide staff with instant access to performance metrics and key operational data.
  • ⬢Dynamic Widgets:
    Customise dashboards with a variety of graph and data widgets to meet specific needs.
  • ⬢ Instant Reporting:
    Automatically generate reports for staff as soon as they log in for immediate insights.
  • ⬢Personalised View:
    Each staff member can tailor their dashboard to display the information most relevant to their role.
  • ⬢Comprehensive Overview:
    Get a bird’s-eye view of all critical company data on a single screen.

Roles & Subscriptions

  • ⬢Role-Based Access:
    Grant access based on job roles, ensuring staff have only the permissions they need.
  • ⬢Predefined Privileges:
    Quickly assign predefined privileges to new hires for streamlined onboarding.
  • ⬢Granular Permissions:
    Control access to files, reports, and screens down to specific user roles and responsibilities.
  • ⬢Admin Control:
    Admins can adjust user access rights and permissions anytime for enhanced security.
  • ⬢Secure Authorisations:
    Ensure all access changes are securely logged and authorised by the admin team.

Mobile App

  • ⬢Cross-Platform Compatibility:
    Available for download on both iOS and Android, the app supports your entire team.
  • ⬢Offline Mode:
    Capture data even when offline, syncing once a connection is restored.
  • ⬢Manager & Guard Features:
    The app offers tailored features for both security guards and site managers.
  • ⬢Push Notifications:
    Receive instant updates on security incidents, shift changes, and tasks.
  • ⬢Real-Time Data Sync:
    All data is synced with the server in real-time for accurate and up-to-date reporting.

Company Messaging

  • ⬢Centralised Messaging:
    Eliminate the need for third-party apps by integrating your company's secure messaging system.
  • ⬢Group Chats:
    Create groups for departments, teams, or entire company-wide discussions.
  • ⬢File Sharing:
    Send documents, images, and other files securely within the messaging platform.
  • ⬢Secure Communication:
    Messages are encrypted, ensuring safe and confidential communication.
  • ⬢Instant Notifications:
    Receive immediate notifications for important messages, tasks, and updates.

Task Workflow Management

  • ⬢Shared Workflows:
    Allow staff to share tasks and responsibilities across teams to improve collaboration.
  • ⬢File Sharing:
    Easily attach and share files directly within tasks to keep relevant information together.
  • ⬢Task Tracking:
    Monitor the progress of tasks in real-time and ensure deadlines are met.
  • ⬢Conversations:
    Discuss tasks in real-time to resolve issues and share insights effortlessly.
  • ⬢Optimised Workflow:
    Streamline task management and increase productivity with intuitive tools.

Staff Diary

  • ⬢Event Scheduling:
    Plan individual, group, or company-wide events, meetings, and tasks with ease.
  • ⬢Integration:
    Seamlessly integrate event schedules with other Tentacle modules for centralised planning.
  • ⬢Notification Reminders:
    Receive real-time reminders for upcoming events, tasks, or meetings.
  • ⬢Collaborative Calendars:
    Allow staff to share calendars with teammates for better coordination.
  • ⬢Custom Views:
    View personal, team, or company-wide calendars from a single, unified interface.

App Forms

  • ⬢Form Creation:
    Effortlessly design custom forms for your staff to fill out on the mobile app.
  • ⬢Data Collection:
    Collect valuable insights from field operations directly through the app.
  • ⬢Form Deployment:
    Deploy new forms instantly, ensuring your staff always have the latest versions.
  • ⬢Automated Reporting:
    Extract data from submitted forms to generate reports automatically.
  • ⬢Customisation:
    Tailor forms to meet specific operational needs or regulatory requirements.

Digital Asset Manager

  • ⬢Secure Cloud Document Storage:
    Protect and store both current and historical documents for easy access by staff and clients.
  • ⬢Role-Based Access Control:
    Access documents securely with permissions set by administrators.
  • ⬢Streamlined Uploading:
    Easily drag and drop to upload images or documents directly into the system.
  • ⬢Paperless and Efficient Solutions:
    Organise, track, and store documents online, reducing paper use and manual processes.

Subcontractor Administration

  • ⬢Streamlined Schedule Assignment:
    Quickly identify which guards are assigned to each subcontractor for better tracking.
  • ⬢Enhanced Efficiency with Linked Accounts:
    Tentacle offers real-time integration with subcontractors, allowing you to create shifts and have subcontractors fill them directly from their own accounts.
  • ⬢Work Order Management:
    Send work orders to subcontractors, ensuring they stay on top of their shifts.
  • ⬢Simplified Pro-Forma Invoicing:
    Easily generate subcontractor timesheets with the correct rates to accelerate the payment process.

Mail Master

  • ⬢Mass Emailing:
    Effortlessly design custom forms for your staff to fill out on the mobile app.
  • ⬢Scheduling:
    Set emails and SMS messages to be sent at scheduled times for timely delivery.
  • ⬢Templates:
    Create and save email templates to streamline repetitive communications.
  • ⬢Communication Logs:
    Track all sent messages to ensure they are delivered and received as intended.

Tentacle Features

  • ⬢Annotations
  • ⬢Subscriptions
  • ⬢Auditability
  • ⬢My ID
  • ⬢Payroll (Late 2024)
  • ⬢Invoicing (Late 2024)
  • ⬢HR Reporting (Late 2024)

Integrations

  • ⬢Seamless System Integration: Connect Tentacle Software with your existing tools and platforms, ensuring smooth workflows and centralised operations.
  • ⬢API-Driven Customisation: Leverage our robust APIs to build custom integrations tailored to your unique business requirements.
  • ⬢Third-Party Connectivity: Integrate effortlessly with popular third-party applications, from marketing to communication and analytics tools.
  • ⬢Automated Data Syncing: Streamline your processes with real-time data synchronisation across all connected systems, reducing manual input and increasing accuracy.

Rest Assured Your Tentacle Comes With Exceptionally Reliable Support

From day one, your staff will receive unparalleled support across all aspects of Tentacle, including comprehensive on-site training and access to an array of enhanced support resources.

Before going live

Adaptive Customisation

The way your business operates is unique, which is why we offer Adaptive Customisation when you purchase Tentacle. With Adaptive Customisation, our team will tailor Tentacle to precisely match the specific needs and requirements of your business.

Your account manager and our senior analyst will work closely with your staff to understand your business processes, workflows, and objectives, ensuring Tentacle is customised to seamlessly integrate into your operations.

First month live

Early Life Support

The launch of Tentacle should be a pivotal moment for your business. So that is why we offer Early Life Support with every purchase of Tentacle. It is designed to provide you with fast assistance and expert guidance during this critical phase.

To do this we will ensure enough Tentacle resources are available for:

  • ⬢Heightened support for any staff queries
  • ⬢Resolve any operational issues
  • ⬢Daily meetings with your account manager
Post going live

Running Operational Support

After your Early Life Support ends, Tentacle will provide a Running Operational Support service for your staff.

Our phone lines are open between

  • ⬢Mon-Fri 9am to 5pm

Email support is available between

  • ⬢Mon-Fri 9am to 5pm
  • ⬢Sat 10am to 3pm
  • ⬢Sun 10am to 1pm

There is even a support window within the Tentacle system where any issues reported will raise a ticket with our super support team.

Always

Tentacles TRIPLE-LOCK GUARANTEE

At Tentacle, we are committed to delivering more than just software—we provide peace of mind. That's why we've developed our TRIPLE-LOCK GUARANTEE, offering three distinct layers of protection to every valued customer.

1. Software Quality Guarantee:

We guarantee that Tentacle Software will always meet and exceed the highest industry standards. You can trust that our solutions are built for reliability, performance, and continual improvement, ensuring top-tier quality at every stage.

Read More...

2. Satisfaction Guarantee:

Your satisfaction is our priority. If you're not completely satisfied with your Tentacle purchase, we’ll work tirelessly to make it right. We stand behind our product, ensuring that it meets your business needs and expectations.

3. Support and Security Guarantee:

With Tentacle, you're not just purchasing software—you’re securing ongoing support and protection. Our customer service is top-notch, providing you with expert assistance whenever you need it. In addition, your data is safeguarded with the highest standards of privacy and security, backed by a warranty for long-term peace of mind.

Our TRIPLE-LOCK GUARANTEE means that when you choose Tentacle, you’re choosing reliable, secure, and management software you can depend on today, tomorrow, and beyond.

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Affordable Software For Your Job Management Firm Pay For Management Users Only

  Tentacle Spark Tentacle Pulse Tentacle ThunderBolt Enterprise
 
Number of FREE Field Staff Licences Included
Number of FREE Field Staff Licences Included 1000 3000 5000 Unlimited
  No Scheduling Fees
No Scheduling Fees
  Apple + Android Apps
Guard & Management App (Apple + Android)
  CRM Platform
CRM Platform
  Reporting Suite
Reporting Suite
  Field Staff Scheduling
Field Staff Scheduling
  Events / Dynamic App Forms
Events / Dynamic App Forms
  Universal Logs
Universal Logs
  Cloud Migration
Cloud Migration
  Staff Calendar
Staff Calendar
  Company Messaging
Company Messaging
  Task Workflow
Task Workflow
  Digital Asset Manager
Digital Asset Manager
  Customisable Dashboards
Customisable Dashboards
  Subscriptions & Triggers
Subscriptions & Triggers
  Inventory Management
Inventory Management
  Customer Portal
Customer Portal
  Mail Master
Mail Master
  No Hours Customisation
No Hours Customisation 2 hours per month 6 hours per month Unlimited Unlimited
  Server / Hosting
Server / Hosting Low-Medium Medium-High Unlimited Choose from:
Low-Medium
Medium-High
Unlimited
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